Refund policy

At Tuff Bar, we understand that finding the right auto parts online can sometimes be a challenge. That's why we've made our return and exchange process as simple and hassle-free as possible. Your satisfaction and peace of mind are our top priorities.

Can I Return a Part?

Yes, you can! If you need to return a part, please reach out to us first to get a return authorization number. Keep in mind, though, that there are a few types of parts we can't accept returns for.

Can I Exchange a Part?

Absolutely! If you need an exchange, just give us a shout.

How Do I Return or Exchange an Item?

To start a return or exchange, contact us to receive a return authorization number. Then, pack the part(s) securely in the original packaging and send it back to us. We recommend purchasing shipping insurance for your return, as we're not liable for any items that are lost or damaged on their way back to us.

What if You Sent Me the Wrong Part?

Oops! If that happens, we'll rush to send you the correct part. Just get in touch with us, and we'll take care of everything.

What if I Ordered the Wrong Part?

No worries! Contact us for a return authorization. As long as the part and its packaging are in their original condition, we'll be able to help you out.

How Long Do I Have to Return or Exchange a Part?

You have 30 days from the date of purchase.

Can I Return a Part for Any Reason?

While we can't accept returns for just *any* reason, we're reasonable folks. If you have a good reason, we're here to work with you.

Are There Certain Parts I Can’t Return?

Yes, there are a few exceptions. We can't accept returns on parts that have been used or damaged during installation, books and videos, electronic parts (with some exceptions), and special orders.

Do I Have to Pay Any Restocking Fees?

There is a 25% restocking fee, which is pretty standard in the industry.

Do I Have to Pay for Return Shipping?

Yes, customers are responsible for the cost of return shipping.

How Long Will It Take to Receive My Refund?

Refunds typically take 5-10 business days to process once we receive the returned item.

What if the Part is Defective or Damaged?

If you receive a defective or damaged part, contact us immediately. We'll coordinate with the manufacturer to get you a replacement part as soon as possible.

What if My Return Never Arrives?

We recommend purchasing shipping insurance for this reason. Unfortunately, we can't provide a refund for items that don't make it back to us.

What if Someone Else Purchased the Part for Me?

If you didn't purchase the part yourself, we can't process a refund. However, we're usually able to arrange an exchange. Contact us to discuss your options.

What if I Need to Make a Warranty Claim?

Warranty claims depend on the manufacturer's policy. If you're dealing with a warranty issue, let us know, and we'll help guide you through the process.

What is a Core Return or Core Charge?

Some parts come with a "core charge" included in the price. This is a deposit that we refund when you send back your old part (the "core"). For example, a $100 part with a $50 core charge will cost $150 at purchase. When you return the old core to us, we refund the $50 core charge.

For any questions or to start a return or exchange, please contact us. We're here to make your auto parts shopping experience as smooth and satisfying as possible.