FAQs
Welcome to the TuffBar.com FAQ Page! We've compiled a list of frequently asked questions to help make your shopping experience easier. If you don't find the answer you're looking for, feel free to contact us!
What happens if you send me the wrong part?
If you receive the wrong part, please contact us immediately. We will arrange for the correct part to be sent to you and provide instructions for returning the incorrect item at no extra cost.
What happens if I order the wrong part?
If you order the wrong part, you can return it for a refund or exchange. See our return policy for more details.
How long does it take for a part to arrive at my door?
Delivery times vary based on your location and the shipping method chosen. Typically, parts arrive within 3-7 business days.
What happens if I need to return or exchange a part?
For returns or exchanges, contact our customer service team. Items should be in their original condition. Refer to our return policy for detailed steps and conditions.
What if the part is broken or damaged during shipping?
If your part arrives damaged, please contact us within 48 hours of receiving it. We will arrange a replacement or refund for you.
Do you ship outside the US?
Currently, we only ship within the United States.
Do you offer express/expedited shipping?
No, currently we do not offer expedited shipping options.
Can I track my package?
Yes, once your order is shipped, we'll send you a tracking number via email so you can track your order online.
What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept PayPal.
How do you protect my credit card information?
Your security is our top priority. We use advanced encryption and security protocols to keep your credit card information safe.
What do I do if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible. If the order hasn't been shipped yet, we can cancel it without any charges.
Do I need to have an account to order a part?
No, you can order as a guest. However, creating an account makes it easier to track orders and speeds up future purchases.
Do you offer a warranty?
Yes, we offer a warranty on all our products. The length and terms of the warranty vary by product, so please check the specific product page for details.
How do Tuff Bar accessories affect my vehicle's warranty?
No - none of parts can have any impact on your vehicle's warranty coverage as long as they are installed correctly and used appropriately.
How can I be sure the part I need will fit my vehicle?
We provide a fitment tool on our website. Just enter your vehicle’s details to find the right parts. If you're unsure, our customer service team can assist.
What if I want to talk to a real person about my order?
You can contact our customer service team by phone or email. We’re here to help with any questions you have.
What are your Customer Service hours?
Our Customer Service is available Monday to Friday from 9 AM to 5 PM (PST).
Do you ever offer coupons or discounts?
Yes, we occasionally offer coupons and discounts. Sign up for our newsletter or follow us on social media to stay updated on special offers.
Do you charge sales tax?
We charge sales tax in states where it is required by law. The amount of tax charged will be calculated based on your order and location.
If you have more questions, don't hesitate to contact us. We're here to help you find the perfect part for your vehicle!
