Shipping & Returns
Shipping and Returns Policies and Info
We've got all our shipping and return policy info listed below, starting with questions you may have about shipping. To skip to the return policy questions, click here.
How much is shipping?
We offer free ground shipping on orders over $99.00 delivered to the continental U.S.
What shipping methods do you offer?
Orders ship within the continental U.S. via ground shipping.
Do you have a minimum order?
No.
Do you offer rush shipping?
At Tuff Bar, we understand your want your parts fast. Every order gets priority processing and is shipped from one of our warehouses in your region. When you order from TuffBar.com, you will most likely receive your order within 3-5 days or purchase.
How long does it take to process and ship my order?
In stock orders ship generally within 1-2 business days. Smaller items typically arrive in 3-5 days; larger items that are shipped LTL take 7-10 days. Every order gets priority processing and is shipped from one of our warehouses in your region. We'll send a tracking number to your email as soon as we have it.
Where are you located? How long does shipping take?
We're headquartered in San Dimas, California. Tuff Bar is proud to have our manufacturing, engineering R&D, and warehouse facilities right next to our headquarters. We also have expansive warehouse facilities in Minnesota and Texas. In stock orders ship generally within 1-2 business days from the warehouse closest to your location. Most deliveries arrive within 3-5 business days.
Will you provide tracking information?
Of course! We will email you tracking information when your order ships.
If I pay by credit card, will you charge my card once the item has shipped?
We'll charge the card at the time the order is placed. This method offers a layer of security, as it means Tuff Bar does not store any credit card information.
If I ordered a part that's out of stock, when will it ship?
In the rare case of a part or accessory backorder, our friendly team at TuffBar.com will contact you and do everything to ship your order as soon as possible. We'll send a tracking number to your email as soon as we have the part shipped.
Can you ship my order to multiple addresses?
No.
Do you ship to AK, HI, and US territories?
No. At this time, we only ship in the continental U.S.
Do you ship to PO Boxes or APOs/FPOs?
No. We only ship to street addresses within the continental U.S.
Do you ship internationally?
Sorry, we do not ship internationally. We currently only ship products in the United States.
Do you ship hazardous items?
Yes. Any items identified as hazardous are shipped via ground.
What happens if you ship the wrong part?
We'll take care of our mistake, and it won't cost you anything other than some inconvenience.
How can I be sure you're shipping me parts that will fit my vehicle?
Use our Year-Make-Model lookup tool and/or product page selection tool to find parts and accessories for your vehicle. We include fitment information in each product description, and descriptions will usually mention if drilling or other modifications need to be done during installation, and an installation PDF is often downable from the product page. If you are not sure about fitment, please contact us.
What happens if the part doesn't fit my vehicle?
If we sent you the wrong part, we'll make it right. If you ordered the wrong part, you'll need to return it to us. You can start the process by contacting us to request an RMA.
What happens if the part is damaged during shipping?
Please inspect your package for damage. Keep the damaged package and damaged part and take photos. Please contact us right away so we can begin a claims process with the shipping company and get you a replacement part.
Can I change where you send my shipment?
No. If a purchase has shipped, it will be difficult to make a change. If you have a unique situation, please contact us to discuss.
What if I never receive an order?
Please refer to the tracking information we emailed you when the package shipped. If the part never arrives, there's a good chance we'll know it. If you won't be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft. Many carriers are taking a pictures of the delivery, so claims made that a package was not delivered or lost are reducing dramatically and carriers are not responsible. Packages that are stolen AFTER delivery are not considered lost or damaged. To protect yourself from theft, be sure to be available to receive your goods as soon as possible!
What happens if I refuse the shipment?
Please don't refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you receive a damaged package, promptly call us then the shipping / courier company to start the claims process.
Return Policy Info
At Tuff Bar, we understand that finding the right auto parts online can sometimes be a challenge. That's why we've made our return and exchange process as simple and hassle-free as possible. Your satisfaction and peace of mind are our top priorities.
Can I Return a Part?
Yes, you can! If you need to return a part, please reach out to us first to get a return authorization number. Keep in mind, though, that there are a few types of parts we can't accept returns for.
Can I Exchange a Part?
Absolutely! If you need an exchange, just give us a shout.
How Do I Return or Exchange an Item?
To start a return or exchange, contact us to receive a return authorization number. Then, pack the part(s) securely in the original packaging and send it back to us. We recommend purchasing shipping insurance for your return, as we're not liable for any items that are lost or damaged on their way back to us.
What if You Sent Me the Wrong Part?
Oops! If that happens, we'll rush to send you the correct part. Just get in touch with us, and we'll take care of everything.
What if I Ordered the Wrong Part?
No worries! Contact us for a return authorization. As long as the part and its packaging are in their original condition, we'll be able to help you out.
How Long Do I Have to Return or Exchange a Part?
You have 30 days from the date of purchase.
Can I Return a Part for Any Reason?
While we can't accept returns for just *any* reason, we're reasonable folks. If you have a good reason, we're here to work with you.
Are There Certain Parts I Can’t Return?
Yes, there are a few exceptions. We can't accept returns on parts that have been used or damaged during installation, books and videos, electronic parts (with some exceptions), and special orders.
Do I Have to Pay Any Restocking Fees?
There is a 25% restocking fee, which is pretty standard in the industry.
Do I Have to Pay for Return Shipping?
Yes, customers are responsible for the cost of return shipping.
How Long Will It Take to Receive My Refund?
Refunds typically take 5-10 business days to process once we receive the returned item.
What if the Part is Defective or Damaged?
If you receive a defective or damaged part, contact us immediately. We'll coordinate with the manufacturer to get you a replacement part as soon as possible.
What if My Return Never Arrives?
We recommend purchasing shipping insurance for this reason. Unfortunately, we can't provide a refund for items that don't make it back to us.
What if Someone Else Purchased the Part for Me?
If you didn't purchase the part yourself, we can't process a refund. However, we're usually able to arrange an exchange. Contact us to discuss your options.
What if I Need to Make a Warranty Claim?
Warranty claims depend on the manufacturer's policy. If you're dealing with a warranty issue, let us know, and we'll help guide you through the process.
What is a Core Return or Core Charge?
Some parts come with a "core charge" included in the price. This is a deposit that we refund when you send back your old part (the "core"). For example, a $100 part with a $50 core charge will cost $150 at purchase. When you return the old core to us, we refund the $50 core charge.
For any questions or to start a return or exchange, please contact us. We're here to make your auto parts shopping experience as smooth and satisfying as possible.
